Buyer FAQ - Powered by People

Buyer FAQs

How do I start buying on Powered by People?

How does PBP help buyers?

Who can shop on the PBP Marketplace?

My business is just getting started so we don’t yet have a website or physical location. Can I still buy from PBP?

Does PBP Offer Dropshipping?

Can PBP help me source products specific to my designs?

Are the prices on the PBP website retail or wholesale?

What currency are your prices listed in?

How can I see if the products I want are in stock/available for shipment?

Are there minimums for custom product orders?

How does PBP identify and select its makers?

Am I able to contact makers directly on your platform?

What can I expect when ordering from small batch makers around the world?

How do I place an order on the PBP marketplace?

What is PBP Quickship?

Can I cancel an order after it has been placed?

Can you accommodate custom labeling/packaging on products ordered through PBP?

The shipping cost on my order seems high; what can be done?

When will I receive my order?

My order was supposed to have been shipped by now, but I have not received tracking details; what can be done?

I need my products delivered by a specific date. Does PBP guarantee delivery dates?

Am I responsible for customs and import duties?

Is it possible to have my order split into multiple shipments?

My order has not yet shipped and is severely delayed; what can be done?

My order says it's been delivered, but I have not received it; what should I do?

I work with a warehousing partner to fulfil my orders, are you able to ship to my warehousing partner's address?

I did not receive my order in full; what should I do?

The product I received doesn’t look like the photos; what can be done?

The product I received isn’t functional or has broken after use; what can be done?

My order arrived damaged; what should I do?

Does PBP accept returns?

Does PBP issue refunds?

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