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Maker FAQs
How can I join the Powered by People marketplace as a maker?
What happens after I apply for the Powered by People marketplace?
What is involved in the due diligence process for makers?
What does it take to get onboarded to the Powered by People marketplace?
How does PBP promote my business?
What is PBP’s commission structure?
How do I set product pricing on the site?
What is included in PBP’s commission fee?
Does PBP require exclusivity or am I free to sell through other channels and platforms?
Can I use PBP if I already have sales reps?
How can I invite other Makers in my community to join PBP?
What do I do if I want to stop selling on PBP?
What can I sell on PBP?
Will you list all of my products on the marketplace?
How do product customization requests work?
My product specifications have changed, how do I update them on PBP?
I have added new products to my line, how do I update my product catalog on the Powered by People marketplace?
Will PBP assign SKUs to my products or should I share SKUs?
I’m going on leave or shutting down my production for a period of time, how do I let buyers know this?
My production times have changed, how do I let buyers know this?
How will I be notified about new orders?
I have a question about an order I received, who can I speak to?
Can I contact my buyer about an order?
Where can I find information about the buyer for a specific order?
I’m unable to view my order on the maker portal, what do I do?
I received an order but I can only partially fulfil it, what should I do?
I received an order for an item that is currently out of stock, what should I do?
I am unable to fulfil an order by the expected shipping date I had initially provided, what should I do?
One of my existing buyers placed an order with my business through PBP but I’m still being charged for commission, what should I do?
The shipping quote for my order is quite high, is there a maximum shipping value that PBP will reimburse? Should I still ship the order?
I can’t ship the entire order now, can I do split shipments?
Does PBP reimburse for the cost of packaging?
Does PBP reimburse for the cost of fumigation or other local pre-shipment export requirements?
How will I get paid?
What currency do you make payouts in?
Do I need to have a USD-denominated account in order to receive payouts from PBP?
My banking details have changed and I want to receive payouts into a different account, how do I update them?
How is my total payout calculated?
How will PBP payouts appear in my bank account?
The amount deposited into my account was less than expected, what can I do?
I have an order that I have not received payment for, what can I do?
Does PBP file HST/Sales Tax on behalf of the buyer or am I responsible for that?
What is PBP Cash Advance?
How much does it cost to use PBP Cash Advance?
I’ve just received an order and I would like to adjust the order payment terms, how do I do that?
How do I change my default order payment terms?
Does PBP require makers to work with specific shipping companies in order to fulfil orders?
Am I responsible for paying any shipping or order fulfilment fees?
Am I responsible for paying for shipment insurance?
Am I responsible if an order gets damaged in transit?
Does PBP accept returns or issue refunds to buyers? How does this affect me as a maker?
An order I received is displaying the incorrect status in the maker portal, what should I do?
I cannot see my order in my PBP portal account, what do I do?
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